Help centre

General questions

I can’t log in

If you've forgotten your password, click Forgot your password? on the login page to have a temporary password sent to your email address.

To protect the information of our users, we remove accounts that have been inactive for the last 18 months. If you haven't logged in to your online services account in the last 18 months, it may have been removed due to inactivity, and you will have to sign up again. Click Sign up on the login page.

If you're still unable to log in, please call our Technical Support team at 604.276.3135 or 1.888.855.2477 (Monday to Friday, 7:00 a.m. to 5:00 p.m. PT).

I forgot my password

If you've forgotten your password, click Forgot your password? on the login page to have a temporary password sent to your email address.

I cannot access an online tool

If you cannot access a particular online tool, it may be due to one of the following reasons:

  • You may not have permission to access it. If you’re the administrator for your online services account, click For administrators at the top of the page and then Change my or another user’s access to online tools. If you’re not the administrator, please contact your account’s administrator to gain access.
  • Our online tools require the use of cookies. Please check that cookies are enabled in your web browser. If you have cookies enabled and still cannot access a particular tool, please try clearing your cache and deleting your cookies.

If you're still having issues accessing an online tool, please call our Technical Support team at 604.276.3135 or 1.888.855.2477 (Monday to Friday, 7:00 a.m. to 5:00 p.m. PT).

How do I change my email address?

Step 1: Log in to your account.

Step 2: Click My profile at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Change my login email.

Please note that changing your email address on your online services profile will update your login email address only. If you would like to change your email address associated with your account or claim, please contact us.

How do I change my password?

Step 1: Log in to your account.

Step 2: Click My profile at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Change my password.

How do I delete my online account?

Step 1: Log in to your account.

Step 2: Click My profile at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Delete my online services profile.

Please note that this will remove your access to all online services. This process may take up to one business day.

Access and permissions

What is an administrator?

An administrator is someone who has full access to all online information to an account and/or claim. They can perform various online activities on behalf of a firm or person including:

  • Granting or removing another user's access to the account
  • Giving users administration access
  • Responding to access requests
How do I find out who my account’s administrator is?

If you’re unsure of who your account’s access administrator is, you can check by accessing your account again:

Step 1: Log in to your account.

Step 2: Click Access my… at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Select your account type.

Step 4: Enter your

  • Customer Care number, if you're an injured worker
  • WorkSafeBC account number, if you're an employer or other business
  • Payee number, if you're a health care or service provider

Step 5: Choose the Request access from an administrator option and click Continue.

Step 6: You will see a list of the administrators for your account that you can contact.

How do I change what I can access?

If you are not an administrator for your account:

Step 1: Log in to your account.

Step 2: Click My profile at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Request a change in my access to online tools.

Step 4: Follow the prompts on screen and your access administrator will receive an email to process your request.

Step 5: Click Close to return to the main page.

If you are the administrator for your account:

Step 1: Log in to your account.

Step 2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Change my or another user's access to online tools.

Step 4: Follow the prompts on screen.

Step 5: Click Close to return to the main page and your changes will be implemented.

How do I add someone to my account?

You must be an administrator to grant another user access to your account.

Step 1: Log in to your account.

Step 2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Grant access to another user and follow the prompts on the page. Note, if the user you are trying to add does not have an online services profile, you will be prompted to make one for them.

How do I add or remove an administrator on my account?

You must be an administrator to change another user’s administration access.

Step 1: Log in to your account.

Step 2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Manage administrators and follow the prompts on the page.

If the "Administrator" checkbox is unchecked, it means the user is not currently an administrator for the account. If it is checked, they are the administrator. Check or uncheck the box to make the user an administrator.

How do I respond to an access request from another user?

When someone requests a change in their access, an email is sent to the account’s administrator(s).

Step 1: Log in to your account.

Step 2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Respond to access requests.

Step 4: Select the request you want to review.

Step 5: Review the information on screen and you can either approve or reject the request.

If you approve the request, the change in the user’s access will take effect immediately. We will send the user an email to tell them their request was processed.

Once you’ve approved or rejected the request, you will see a "Task pending" message to confirm that you’ve responded.

How can I customize or change my account name?

You must be an administrator in order to customize your account name. Customizing an account name will change how it appears on your online services account. This is will be helpful if you have access to multiple accounts.

Please note that changing an account name will change it for all users that have access to this online account.

Step 1: Log in to your account.

Step 2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen).

Step 3: Click Customize account name.

Step 4: Select the account you wish to customize.

Step 5: Enter your customized account name.

Customizing your account name will not change the information we have on file; this will only affect how your online account name appears on the main page.

Employers and businesses

How do I access my WorkSafeBC account?

You will need to add 'My Employer Services' to your online profile. Doing so will give you access to information and tools related to your insurance account, health and safety records, and any claims.

Step 1: If you haven’t already, create your online profile by clicking the Sign up button on the log in page.

Step 2: Log in to your online account.

Step 3: Click Access my… at the top of the page (if you are on a mobile device, click the three lines at the top right of your screen) and choose WorkSafeBC account (for businesses).

Step 4: Enter your six or nine-digit WorkSafeBC account number and click Search.

Step 5: Every online services account requires at least one administrator. What displays next depends on whether the account already has an online administrator.

  • If there is no existing administrator for your account, you will be asked to provide either your Payroll report ID or Internet Application Reference Number. By providing either of these, you will become the account’s online administrator.
  • If an online administrator already exists for this account, you’ll be asked if you want to:
    • Become an administrator by providing the Payroll report ID or Internet Application Reference Number; or
    • Request access from an existing administrator. This will provide you with a list of administrators on the account and you can contact them, and they will set up your access.

Step 6: If you have successfully provided either the account’s Payroll report ID or Internet Application Reference Number, you will then be shown a success message. Once you close this message, you will have access to your firm’s online account.

May I still use Fast File and Pay?

Yes. Fast File and Pay is still available.

However, if you would like to see your transaction history, pay by direct debit, change your address, or access other advanced features in addition to reporting your payroll and/or making a payment, you must add Employer Services to your profile.

How do I update my contact information for my business?

You must be signed up for online services to update your firm’s contact information online.

Step 1: Log in to your online account.

Step 2: Go to the Contact details tile in the Insurance tab.

Step 3: Click Change my address.

Step 4: Select Change your address from the list of options and click Continue.

Step 5: Make the necessary changes and click Submit.

Injured workers

How can I access my claim online?

You will need to add 'My Worker Services' to your online account. Doing so will give you access to information about your claim and the ability to request a reimbursement, set up direct deposit, download a claim file disclosure, and more.

Step 1: If you haven’t already, create your online profile by clicking the Sign up button on the login page.

Step 2: Log in to your online account

Step 3: Click Access my… at the top of the page (if you are on a mobile device, click the three lines at the top right of your screen) and choose Claim (for workers).

Step 4: Enter your 11-digit Customer Care number and click Search.

Step 5: Every online services account requires at least one administrator. What displays next depends on if the account already has an online administrator.

  • If there is no existing administrator for your account, you will be prompted to provide your name and Personal Access number (PAN). By providing this, you will become the account’s online administrator.
  • If an online administrator already exists for this account, you’ll be asked if you want to:
    • Become an administrator by providing your Personal Access number; or
    • Request access from an existing administrator. This will provide you with a list of administrators on the account and you can contact them, and they will set up your access.

Step 6: If you have successfully provided your Personal Access number you will be shown a success message. Once you close this message, you will have access to your claim information online.

What if I don’t have my Personal Access number (PAN)?

Please contact the Claims Call Centre at 604.231.8888 or toll-free at 1.888.967.5377 for assistance.

How do I update the contact information for my claim?

Please contact the Claims Call Centre at 604.231.8888 or toll-free at 1.888.967.5377 for assistance.

Health care and service providers

How do I get access to my provider account?

You will need to add 'My Provider Services' to your online account. Doing so will give you the ability to submit documents and invoices on your business’ behalf, view the status of submitted invoices, and more.

Step 1: If you haven’t already, create your online profile by clicking the Sign up button on the login page.

Step 2: Log in to your online account.

Step 3: Click Access my… at the top of the page (if you are on a mobile device, click the three lines at the top right of your screen) and choose Provider account (for health care or service providers).

Step 4: Enter your payee number and click Search.

Step 5: Every online services account requires at least one administrator. What displays next depends on if the account already has an online administrator.

  • If there is no existing administrator for your account, you will be prompted to provide your business name, and the claim number and last name of an injured worker you recently served. By providing these, you will become the account’s online administrator.
  • If an online administrator already exists for this account, you’ll be asked if you want to:
    • Become an administrator by providing the claim number and last name of an injured worker you recently served; or
    • Request access from an existing administrator. This will provide you with a list of administrators on the account and you can contact them, and they will set up your access.

Step 6: If you have successfully provided an injured worker’s claim number and last name, you will be shown a success message. Once you close this message you will have access to your firm’s provider account.

I do the billing for multiple locations of our company. How do I add more than one WorkSafeBC payee number to my online profile?

Repeat the same steps you used to add the first WorkSafeBC payee number to your online account.

What if I don’t have a payee number?

If you have an MSP payee number, you can use it as your WorkSafeBC payee number and you will be able to view payment history. If you wish to submit invoices online, you will need a WorkSafeBC payee number.

You may request a temporary payee number if you have been authorized by WorkSafeBC to provide a service, you’re new to billing WorkSafeBC, and do not already have a payee number.

What will I be able to do online?

Most providers will be able to view invoice status, view claim status, and submit invoices, among other things. However, there are a few exceptions; the following providers cannot bill for services through the My Provider Services portal at this time:

  • Physicians and hospitals billing for MSP services
  • Pharmacists billing for prescription medication
  • Chiropractors billing on claims that have not been registered yet
  • Providers who are not based in Canada

If you are one of these types of providers, please continue to bill as per your current process as applicable (e.g., Teleplan; fax/mail). You may however, view your invoice status and history here.

How do I update my provider (company) information?

Please contact our Purchasing Services team at purchasing@worksafebc.com to request any changes to your provider information (e.g., name, address, phone number, ownership).

Industrial Audiometric Testers and Administrators

How do I sign up for online services?

Please contact the Industrial Audiometric Support at 604.276.3231 or toll-free at 1.844.676.3231 for assistance.

If you are experiencing technical difficulties, please contact our Technical Support team at 1.888.855.2477.