Help centre

1: In the email requesting you to verify your email address, right click Verify my email address and select Copy hyperlink.

2: In your web browser, right click in the address bar and select Paste, then press the Enter key.

1: Please contact your email administrator to add the tenant URL to the allow or safe sender list. This is your Exchange/Outlook administrator if you are using Outlook.

2: Settings will vary between email clients. Provide the following information to your administrator:

1: Add ehelp@worksafebc.com to your safe sender list.

2: Here’s an example of that process in Hotmail:

1: Log in to your account.

2: Click My profile at the top of the screen (on a mobile device, click the three lines in the top right of your screen, then click My profile).

3: Click Request a change in my access to online tools.

4: Follow the prompts on screen and your access administrator will receive an email to process your request.

5: Click Close to return to the main page.

1: Log in to your account.

2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen, then click For administrators).

3: Click Change my or another user's access to online tools.

4: Select yourself and follow the prompts on screen.

5: Click Close to return to the main page, and your changes will be implemented.

1: Log in to your account.

2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen, then click For administrators).

3: Click Grant access to another user and follow the prompts on the page. Note that if the user you are trying to add does not have an online services profile, you will be prompted to make one for them.

1: Log in to your account.

2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen, then click For administrators).

3: Click Manage administrators and follow the prompts on the page.

If the "Administrator" checkbox is unchecked, it means the user is not currently an administrator for the account. Check the box if you’d like to make them an administrator.

If the "Administrator" checkbox is checked, the user is an administrator. Uncheck the box if you’d like to remove their administrator access.

1: Log in to your account.

2: Click For administrators at the top of the screen (on a mobile device, click the three lines in the top right of your screen, then click For administrators).

3: Click Customize account name.

4: Select the account you wish to customize.

5: Enter your customized account name.

Trusted partner login offers additional, optional ways to securely sign in to your online services account. It allows you to sign in using a trusted partner instead of an email address and password. Currently, the trusted partner options are:

Trusted partner options operate independently from WorkSafeBC to verify your identity. Interac® Verification Service acts as a credential broker for participating financial institutions, and the BC Services Card login is managed by the Province of British Columbia.

Trusted partner login is available to individuals who want to securely access their WorkSafeBC online services account using trusted signin options.

You can use either trusted partner login if any of the following apply:

If you use Interac® Verification Service, you can sign in through any participating bank or credit union. You can change which participating institution you use at any time.

To access your existing WorkSafeBC online services account, the email address used by your trusted partner(s) must match the email address on your online services account. This same email must be used consistently across all trusted partner options you choose.

If you are signing in to WorkSafeBC online services for the first time, you can use the trusted partner login to create an account.

This can happen if you used a trusted partner login with an email address that is different from the one associated with your existing WorkSafeBC online services account. In this case, it may result in a new account being created instead of accessing your existing one.

To resolve this, please contact our Technical Support team at  1.888.855.2477.

No. Trusted partner login does not share your banking details or health information with WorkSafeBC.

When you sign in using Interac® Verification Service or the BC Services Card, limited personal information—such as your name, email address, and phone number—is used only to verify your identity. Banking and health information are never shared with WorkSafeBC.

If you haven't already, you will need to download the BC Services Card app or pick up a BC Token. For more information on how to set up the app or token, please see the Province of British Columbia’s pages on the BC Services Card app and the BC Token.

If you need help setting up or using the BC Services Card app or the BC Token, contact the Service BC Help Desk:

You can also visit the BC Services Card Account page for more information and support.

Visit the Interac® Verified FAQs page for troubleshooting information or contact their Helpdesk:

No. Each person should have their own WorkSafeBC online services account with a unique email address. Online services accounts are designed for single user access.

Using a shared email address means:

What to do instead

Each person should create their own online services account using a unique email address. If others need access, you can add them as administrators or users to your account.

Under Access and permissions, read "How do I add someone to my account?"

Two-factor authentication (also called multifactor authentication) helps protect your account, even if your password is compromised.

When you sign in using an email address and password, you must confirm your identity with a second step. This is a onetime code sent to your email or by text message. This extra step prevents unauthorized access to your account.

1: Log in to your account.

2: Click  My profile at the top of the screen (on a mobile device, click the three lines in the top right of your screen, then click  My profile).

3: Click Update my online services profile.

4: To enable, tick the box beside “Enable two-factor authentication” and choose your preferred authentication method. Follow the prompts to set up.

5: To update your two-factor authentication preference, follow the prompts under "Do you wish to update your two-factor authentication preferences?" based on the update you wish to make.

If you don’t receive your one-time code, check that you selected the correct email address or phone number and try again. Email delivery may take a few minutes. If the issue continues, please contact our Technical Support team at 1.888.855.2477.

Trusted devices won’t require a one-time code every time you sign in. However, you may be asked to authenticate again if you’re using a VPN, location-hiding tools, or if your network or location changes.

1: If you haven’t already, create your online profile by clicking the Sign up button on the log in page and following the prompts.

2: Log in to your online services account.

3: Scroll down and click the blue button labelled Access my WorkSafeBC account.

4: Enter your WorkSafeBC account number and click Continue.

5: Every online services account requires at least one administrator. What displays next depends on whether the account already has an online administrator:

If you successfully provide either the account's payroll report ID or Internet Application Reference Number, you'll see a success message. Once you click Continue, the page will refresh, and you'll have access to your firm’s online account.

1: Log in to your online account.

2: Under the Insurance tab, go to Contact details. Click Change my address.

3: Select "Update your address and email communication preferences" and click Continue.

4: Make the necessary changes and click Submit.

1: If you haven’t already, create your online profile by clicking the Sign up button on the login page and following the prompts.

2: Log in to your online services profile

3: Scroll down and click the blue button labelled Access my claim.

4: Enter your Customer Care number and click Continue.

5: Every online services account requires at least one administrator. What displays next depends on whether the account already has an online administrator.

If you successfully provide your Personal Access number, you’ll see a success message. Once you click Continue, you’ll have access to your claim information online.

1: If you haven’t already, create your online profile by clicking the Sign up button on the login page and following the prompts.

2: Log in to your online account.

3: Scroll down and click the blue button labelled Access my provider account.

4: Enter your WorkSafeBC or MSP payee number and click Continue.

5: Every online services account requires at least one administrator. What displays next depends on whether the account already has an online administrator.

If you successfully provide an injured worker's claim number and last name, you will see a success message. Once you click Continue, the page will refresh, and you will have access to your firm's provider account.